Unable to login – Uphold Help Center

A Complete Guide to Uphold Login: Secure Access and Troubleshooting Accessing your digital assets should be seamless, yet highly secure. As a leading multi-asset platform in 2026, Uphold provides users with a gateway to trade cryptocurrencies, fiat currencies, and precious metals. Whether you are a seasoned trader or a newcomer, understanding the Uphold login process and its security protocols is essential for protecting your financial portfolio.

How to Log In to Your Uphold Account Uphold offers two primary ways to access your dashboard: via a web browser or the mobile application.

Web Browser Login For security reasons, Uphold utilizes a "linked" login process for the web to prevent unauthorized access even if your password is leaked.

Visit the official Uphold website.

Click the Log In button in the top right corner.

Enter your registered email address and password.

App Confirmation: You will receive a push notification on your mobile device. Open the Uphold app and tap "Yes, it's me" to authorize the session.

In some scenarios, you may be prompted to scan a QR code on your computer screen using the Uphold app's built-in scanner.

Mobile App Login The Uphold mobile app is designed for quick, on-the-go management and serves as the "key" for your web sessions.

Open the app on your iOS or Android device.

Enter your credentials.

Use biometric authentication (FaceID or Fingerprint) or your mandatory 6-digit passcode for instant access.

Enhancing Your Account Security In 2026, cyber threats are more sophisticated than ever. To keep your "Anything-to-Anything" trading experience safe, Uphold implements several layers of defense.

Two-Factor Authentication (2FA): This is your most critical defense. While SMS 2FA is available in certain regions (U.S., U.K., and EEA), using a TOTP Authenticator App (like Google Authenticator or Authy) is highly recommended.

Mandatory Passcode: Unlike your main account password, the app passcode is a device-specific 6-digit code. Even if someone gains access to your phone, they cannot enter your wallet without this code.

Cold Storage: Uphold stores approximately 90% of crypto assets in offline cold storage, making them virtually immune to online hacks.

100% Reserve Model: Uphold maintains a real-time "Proof of Reserves," updated every 30 seconds, ensuring all user funds are backed 1:1.

Troubleshooting Common Login Issues If you find yourself locked out or unable to sign in, try these common fixes:

1. Forgotten Password Click "Forgot Password" on the login screen. You will receive an email with a secure link to reset your credentials. Ensure your new password is unique and at least 8–20 characters long.

2. 2FA Code Not Working This is often caused by a time-sync issue between your phone and the server. In your Authenticator App, go to settings and select "Time correction for codes" or "Sync now." If you’ve lost your device, click "Having problems with the code?" on the login page to start an email recovery process.

3. "Login Request Expired" This error usually happens when the web login isn't confirmed quickly enough on your phone. Ensure you have a stable internet connection and approve the notification as soon as it appears.

Final Security Tips Always ensure you are on the legitimate Uphold domain. Uphold will never call you to ask for your 2FA code or request that you move funds to a "safe wallet." If you suspect your account is compromised, use the "Report Unauthorized Activity" feature in the Help Center immediately.